Returns & Exchanges

Return Policy: At EV West Inc., we are committed to providing high-quality parts and products. To maintain our standards, we enforce the following strict return policy:

• Eligibility for Returns:
  1. All returned parts must be unused and free from any signs of installation, wear, or damage.
  2. Returns must include the original factory packaging with all included components (e.g., instructions, accessories, labels).
  3. Items must be in resellable condition, free from scratches, dents, or any modifications.
• Return Process:
  1. All returns require prior authorization. Contact us at sales@evwest.com to request a Return Merchandise Authorization (RMA) number.
  2. Items will be inspected upon arrival to confirm compliance with the above conditions. Items that fail inspection may be refused or subject to a restocking fee of up to 25%.
• Exceptions: EV West Inc. may make exceptions at its discretion after a thorough examination of returned items. Additional fees may apply.
• Non-Returnable Items: Parts that have been installed, modified, or damaged; custom or special-order items; items marked as "Final Sale" or "Non-Returnable"; and items sold as closeout, clearance, or surplus are not eligible for return. Closeout, clearance, and surplus items are sold as-is and are considered final sale. No returns or exchanges will be accepted on these items except in the case of a verified defect covered under the applicable warranty.
• Return Time Frame: Return requests must be initiated within 30 days of purchase.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless otherwise agreed upon. EV West Inc. is not responsible for lost or damaged return shipments.